HETT Panelen & Profielen B.V., Hoppenkuil 17, 5626 DD Eindhoven, the Netherlands
Phone +31 40 30 39 117 · info@hettveranda.nl
Chamber of Commerce number: 832023291 · VAT number: to be added
Products we make to your dimensions — verandas, glass sliding walls, louvre roofs, sun protection and sandwich panels cut to length — cannot be returned. That is not unwillingness: they are made to your specification and cannot be sold to anyone else.
Products we deliver from stock — separate accessories such as handles, carriers, glass supports and finishing profiles — you can return as a consumer within fourteen days, unused and in the original packaging.
The law gives you as a consumer fourteen days to change your mind on an online purchase. That cooling-off period does not apply to products made to your specifications (article 6:230p of the Dutch Civil Code). Every sliding wall and every veranda we make falls under that: the glass is cut to your installation width and the profiles to your height.
That is why we would rather ask about your dimensions once too often than once too little, and why we call if something about what you have supplied does not add up. If you are unsure about the size, send us a photo with your dimensions before you order — it costs nothing.
For accessories we deliver from stock you have fourteen days to change your mind, counted from the day you received the item. You do not have to give a reason.
Report your withdrawal within those fourteen days by e-mail to info@hettveranda.nl, stating your order number and which item it concerns. You may also use the model withdrawal form, but you do not have to.
After your notice you have another fourteen days to send the item back. The item must be unused and undamaged and in its original packaging. You may unpack it and inspect it as you would in a shop; if it has been fitted or used, we may set off the loss in value.
The cost of sending it back is yours. Send the item with sufficient postage and keep your proof of dispatch — until we have received it, the shipment is your responsibility.
Bringing it back to Eindhoven is also fine, by appointment. That saves you the shipping cost.
As soon as we have received and checked the item, we refund you. We do that within fourteen days, using the same payment method you paid with, unless you agree something else with us.
If you return your whole order, you also get back the delivery costs you paid. On a partial return they remain payable.
This returns policy is about second thoughts. If something is broken, a part is missing or we sent something other than what was ordered, that is not a return but a complaint — and we resolve it at our expense. Report it within 48 hours with a photo and your order number. See also our warranty and complaints page.
The right of withdrawal applies to consumers. If you buy on behalf of a business, the arrangements in our terms and conditions apply; taking goods back is then a matter for consultation.
Pick your product, send us your measurements and you will hear what it comes to within one working day. No obligation, no salesperson at your door.
